Xero
Xero Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xero has 3.0 star rating based on 2 customer reviews and overall consumer sentiment is mostly neutral; recent feedback notes the price level is high and concerns about exchange, refund and cancellation policy.
Positive Feedback
Users say the product functions well for accounting tasks and some find the core platform useful despite other issues.
Negative Feedback / Risk Areas
- Frequent Xero customer complaints cite poor customer service and no phone or easy email support.
- Billing and subscription issues include locked accounts after failed card charges and inability to pay.
- Account access problems when original user credentials are personal email addresses prevent admin control.
- Concerns about refunds and cancellation policy and trouble raising tickets when locked out.
Key Takeaways for Future Customers
- Read Xero reviews and verify support options before committing to subscriptions.
- Confirm account ownership and use company emails to avoid access loss.
- Expect limited direct customer service and prepare for potential billing or refund follow-up.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xero has 3.0 star rating based on 2 customer reviews and overall consumer sentiment is mostly neutral; recent feedback notes the price level is high and concerns about exchange, refund and cancellation policy.
Positive Feedback
Users say the product functions well for accounting tasks and some find the core platform useful despite other issues.
Negative Feedback / Risk Areas
- Frequent Xero customer complaints cite poor customer service and no phone or easy email support.
- Billing and subscription issues include locked accounts after failed card charges and inability to pay.
- Account access problems when original user credentials are personal email addresses prevent admin control.
- Concerns about refunds and cancellation policy and trouble raising tickets when locked out.
Key Takeaways for Future Customers
- Read Xero reviews and verify support options before committing to subscriptions.
- Confirm account ownership and use company emails to avoid access loss.
- Expect limited direct customer service and prepare for potential billing or refund follow-up.
Media from reviews
Melbourne, Victoria
Xero provides ZERO customer support of long term customer.
We are on a regular Subscription which charges our card monthly. Card details changed or not enough in account.
Xero attempted to charge then locked our account. Pay Now button whited out so we CAN'T pay when we realised.
NO phone support. Keeps taking me to weird not logged in support pages and no Ticketing etc.
Super frustrated and going to change after 5 years this is extremely poor support for a major organisation.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerACCOUNT ACCEESS
Omid Bhagi no longer in time log shipping llc and oiur account can not access deu to his persanl email registered. could you pls change email id to compnay mail id jamuna@***.ae,
also pls check the attached screen shot as removed excess of our company . and trade licence and invoice which we paid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerACCOUNT ACCEESS
Omid Bhagi no longer in time log shipping llc and our account can not access deu to his persanal email registered. could you pls change email id to jamuna@***.ae
User's recommendation: do not accept perosanal login details such as personal gmail
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo way to contact Customer Service by email or phone or chat
My Xero bookkeeper has passed away but I'm still getting invoices and don't know how to get them stopped. There is no way to submit this since she had the Xero account, not me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing leave hours in xero
Hi, I have just completed a leave report because an employee questioned how many hours they had up. When I completed the report, there had been nothing recorded after 19th May 2024 for one employee and after 26th May 2024 for the other.
Then, it accrued hours again on the 20th October 2024 for another employee and nothing was recorded after that. We did switch to fortnightly pays on the 1st of June 2024, but that's not when the problem occurred.
We only have two staff members that are PPT. This problem also occurred with the sick leave.
Dubai, Dubai
Billing
I urgently need your assistance with processing the payment for the subscription, as Ive encountered issues with my cards and they are not working. Access to the system is critical for me right now.
Brisbane, Queensland
IMPOSSIBLE to contact
I can't log in to raise a ticket (about being unable to log in).
There is no instruction on how to contact their support other than "click the question mark in the top right hand corner) - but i cant log in to click this. They dont have a phone number and I now have wasted over an hour just trying to find support. Pays due and unable to get help - Useless customer support.
User's recommendation: Product is good but customer support non existent
Winter Garden, Florida
If I could get them a zero I would!
We are locked out of our account and no way to contact anyone! This is BS!
Do no use this service.
You can not talk to anyone. Then they will say they tried to call but no they did not.
User's recommendation: NEVER
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